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Managing Challenging Patient & Family Behaviors -101 Strategies for Healthcare Professionals by Latasha Ellis,
Salepage link: At HERE. Archive:

Faculty:: Latasha Ellis
Duration:: Full Day
Format:: Audio and Video
Copyright:: Jan 18, 2017

Description

High-Risk Patient Situations
ETOH & Substance Abuse
Managing the Family Dynamics
Anger & Aggression
Manipulative Behavior
Violent Patients
Dementia-Related Behaviors
Suicidal Ideation

In today’s healthcare environment, professionals are challenged to do more with less. Reduced staffing and increased (at times the seemingly unrealistic) demands from patients, family members and other visitors can all contribute to burnout. Adding to the complicating factors, you are continually expected to achieve optimal patient outcomes, ensure safety and quality goals, and strive for even higher levels on satisfaction scores.

In this interactive seminar, expert clinician, Latasha Ellis, MSW, LCSW, will provide you with practical tips and tools that you can use immediately when faced with challenging patient and family behaviors. This program includes practical strategies to help you cope with difficult situations like aggression, dementia and attention seeking behaviors while maintaining patient and staff safety. The day will be filled with opportunities to apply many of these strategies through real patient situations, case studies and interactive discussions. Don’t miss this chance to learn techniques you can implement successfully with your most difficult patients.

Handouts

Outline

Difficult Patient Encounters

Why are challenging behaviors presenting?
Five key strategies to use with all patients

Major Categories of Challenging Behaviors

Anger and aggression
Acute crisis (sexual assault, domestic violence)
Suicide ideations
Severe mental illness & psychiatric diagnosis
Personality disorders
Substance abuse
Dementia vs. delirium

Contributing Factors of Difficult Encounters

Patient and Family
- Patient’s story and valuing diversity
- Family dynamics
- Mediation
Provider’s Role
- Self-awareness
- Managing our emotions and bodies
- Emotional intelligence
Situational/ Environmental factors

Prevention Strategies

Early detection/warning signs
Identifying and supporting needs and strengths
Avoid the misuse of power
Effective communication as key
The Interactive Model
Motivational interviewing (empathy, empowering)

Intervention Strategies

The concept of “Blending”
Nonverbal Blending
Verbal Blending
Encountering Aggressive Behavior

“Post-vention” Strategies

Conflict resolution
Effective reinforcement
Limit setting and consequences
Debriefing

Beneficiaries of Effective Management

Patient
Family
Healthcare provider
Staff

Faculty

Latasha Ellis, MSW, LCSW Related seminars and products: 2

Latasha Ellis, MSW, LCSW, is a psychotherapist and consultant, having served patients across diverse clinical settings, including: community mental health clinics, inpatient and outpatient medical facilities, the state of MD Department of Corrections, and the VA School for the Deaf, Blind and Multi-disabled. She is presently the owner and CEO of AHSAT Counseling and Consulting, PLLC.

Through her current private practice, Latasha works closely with area hospitals for the provision of psychological services to cardiac, pulmonary, and oncology patients. She is also a certified clinical supervisor with the National Association of Social Workers, North Carolina Chapter.

In addition to her clinical experience, Latasha provides trainings throughout the country drawing from her expertise on challenging behaviors and enjoys delivering corporate workshops/ seminars on a variety of topics pertinent to workplace challenges as well. She is a certified trainer of Managing Aggressive Behaviors (MAB), through The University of Oklahoma OUTREACH; a program that emphasizes prevention, non-physical intervention strategies, and non-pain producing physical intervention techniques.

Latasha’s passion for the field of mental health and behavior management is exemplified by her role as Field Instructor for various universities. She has trained students at the University of North Carolina-Chapel Hill, University of North Dakota, Old Dominion University, and Norfolk State University.

Latasha holds a Bachelors of Social Work (BSW) degree from Morgan State University and a Master of Social Work (MSW) degree from the University of Maryland at Baltimore. Her MSW degree holds a concentration in Clinical Social Work with a primary specialization in Mental Health and a secondary specialization in Management and Community Organization. Latasha is currently writing her dissertation in pursuit of her PhD.

Speaker Disclosures:

Financial: Latasha Ellis maintains a private practice. She receives a speaking honorarium from PESI, Inc.

Non-Financial: Latasha Ellis has no relevant nonfinancial relationships to disclose.

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