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Managing Challenging Patient Behaviors -101 De-escalation Strategies for Healthcare Professionals by Valerie Vestal,
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Faculty:: Valerie Vestal
Duration:: 5 Hours 43 Minutes
Format:: Audio and Video
Copyright:: May 13, 2020

Description

In today’s healthcare environment, professionals are challenged to do more with less. Reduced staffing and (at times, the seemingly unrealistic) increased demands from patients, family members and other visitors can all contribute to burnout. Adding to the complicating factors, you are continually expected to achieve optimal patient outcomes, ensure safety and quality goals, and strive for even higher levels on satisfaction scores.

In this recording, expert clinician, Valerie R. Vestal, MSN, PMHNP-BC, will provide you with practical tips and tools that you can use immediately when faced with challenging patient and family behaviors. This program includes practical strategies to help you cope with difficult situations like aggression, dementia, and attention-seeking behaviors while maintaining patient and staff safety. The program will be filled with opportunities to apply many of these strategies through real patient situations, case studies and recorded interactive discussions. Don’t miss this chance to learn techniques you can implement successfully with your most difficult patients.

Handouts

Outline

Lowering Risk for Dangerousness in Patient Encounters

Priority is Safety
- Understanding Risk for Dangerousness
- Mechanisms for Coping
- Strategies to Deal with the Angry Patient

Healthcare Goals

Treatment Focused
Do No Harm
Clear Boundaries

Evaluating the Patient

Ask the Right Questions
Understand Patient’s Motivation
Motivational Interviewing: Asking, Listen, Inform
Engage Patients in Focused Communication
Listen with Empathy
Empower the Patient

Interpersonal Effectiveness Skills

Self-Awareness
What Type of Communicator Are You?
Reciprocal Communication Strategies
Clinician Self-Care

Engage Patients in Focused Communication

Understand Patient’s Level of Communication
Support the Patient’s Goal
Multi-Disciplinary Intervention

Treatment Team Concept

Navigating Difficult Dynamics
Mediation & Leadership Roles
Engage Families Constructively

Understanding Challenging Symptoms

The Mentally Ill Patient
Know Your Limits
Understand Chronic & Severe Mental Illness

Severe Mental Illness

Disorders with Unique Risk

Developmental Disabilities
Delirium
Dementia
Substance Abuse
Special Considerations for Violent Patients

Acute Crisis

Sexual Assault
Domestic Violence
Suicidal Ideation & Risk

Faculty

Valerie Vestal, MSN, PMHNP-BC Related seminars and products: 3

Platinum Performance by Valerie

Valerie R. Vestal, MSN, PMHNP-BC., is a Board-Certified Psychiatric Nurse Practitioner. She has worked both in a Partial Hospitalization Program (PHP) and in an outpatient private practice. In the PHP program, she has been responsible to identify patients at high risk for aggression and those who have histories of repeated violent behavior. Valerie is skilled at managing crisis intervention, minimizing physical and psychological harm for staff and patients.

Additionally, she serves in the United States Navy Reserve and was deployed to the Warrior Transition Program. Valerie was responsible to ease the reintegration process for sailors and families. She also continues to provide health assessments and psychological evaluations for military members.

Valerie is a highly sought-after speaker, typically focusing on challenging patient behaviors. She has shared her expertise with multidisciplinary audiences throughout the country and a sea on a cruise ship.

Speaker Disclosures:
Financial: Valerie Vestal is the director and founder of Platinum Performance by Valerie. She has an employment relationship with Moodtreatment Center. Ms. Vestal receives a speaking honorarium from PESI, Inc.
Non-financial: Valerie Vestal has no relevant non-financial relationship to disclose.

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